411. In communications management, to assimilate through the mind or senses (as in new ideas) is the process of
　　A. Understanding
　　B. Communicating
　　C. Receiving
　　D. Decoding
　　E. Comprehending
　　ANS: C
　　
　　412. In general, the best long-lasting approach to settling project conflict is the _____ approach .
　　A. Problem solving
　　B. Compromise
　　C. Withdrawal
　　D. Smoothing
　　E. Forcing
　　ANS: A
　　
　　413. In which of the following cost estimating techniques are statistics models used:
　　A. nonparametric cost estimating
　　B. parametric cost estimating
　　C. life cycle cost estimating
　　D. bottom-up estimating
　　E. All of the above.
　　ANS: B
　　
　　414. The _____ specification delineates specific end use capabilities which can be tested in the acceptance procedure.
　　A. performance
　　B. functional
　　C. technical
　　D. base line
　　E. operational
　　ANS: B
　　
　　415. The contractual statement of work (CSOW)
　　A. Must be the same as the proposal statement of work
　　B. Does not identify reporting requirements
　　C. Can be at a different level of detail (i.e. WBS level) than the proposal statement of work
　　D. Identifies the contractor's organizational structure for the project
　　E. All of the above
　　ANS: C
　　
　　416. The key ingredient to a successful quality management program are _____.
　　A. management's quality philosophy, operational quality assurance and operational quality control.
　　B. quality evaluation methods and functional quality integrators.
　　C. technical quality administration, the technical quality specifications, and the quality process review.
　　D. quality evaluation methods, quality progress reviews and the technical quality specifications.
　　E. All of the above.
　　ANS: A
　　
　　417. The key purpose of project control is to:
　　A. Plan ahead for uncertainties.
　　B. Generate status reports.
　　C. Keep the project on track.
　　D. Develop the project road map.
　　E. All of the above.
　　ANS: C
　　
　　418. CIP embodies which of the following principals?
　　A. constancy of purpose
　　B. customer focus and involvement
　　C. total involvement
　　D. teamwork
　　E. All of the above.
　　ANS: E
　　
　　419. Excessive flexibility in specifying requirements will _____ the likelihood of time overruns.
　　A. Reduce.
　　B. Eliminate.
　　C. Double
　　D. Increase
　　E. Not affect
　　ANS: D
　　
　　420. Listening involves more than hearing sounds. The good listener
　　A. Repeats some of the things said
　　B. Finishes the speaker's sentences
　　C. Writes everything down
　　D. Nods his head frequently
　　E.
　　ANS: A